FAQ
Do you ship internationally?
Yes, we ship internationally.
Delivery times vary depending on destination and local postal services. Estimated delivery time is 5–10 business days, but delays may occur during busy periods or customs processing.
How long does shipping take?
Delivery times depend on your location.
Once your order has been shipped, you’ll receive a confirmation email with a tracking link so you can follow your delivery.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.
All applicable costs are clearly displayed before payment.
Can I track my order?
Yes. As soon as your order is shipped, you’ll receive a tracking link via email.
What is your return policy?
You have the right to return your order within 14 days of delivery.
Items must be unused, unwashed, and returned in their original condition with tags attached.
Who covers return shipping costs?
Return shipping costs are covered by the customer.
We recommend using a trackable shipping method, as Pulse is not responsible for lost return shipments.
How do I return an item?
To initiate a return, contact us using the contact form, with your order number.
You’ll receive instructions on how to complete the return.
Can I exchange an item?
Exchanges are subject to availability.
Returned items must meet our return conditions.
What if the product doesn’t fit?
No problem. As long as the item meets our return requirements, it can be returned within the return period.
How do I choose the right size?
Please refer to the Size Guide available on each product page for detailed measurements and fit recommendations.
How should I care for my Pulse gear?
To maintain quality and performance:
Wash at 30°C
Do not tumble dry
Avoid fabric softener
Always follow the care label instructions.
Didn’t find what you’re looking for?
Contact us using the contact form, and we’ll get back to you as soon as possible.